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Currency - All prices are in AUD

Currency - All prices are in AUD
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Accessible Travel Solutions

Cancellation Policy

CANCELLATION POLICY DUE TO COVID-19: If for any reason you change your mind, just let us know with at least 30 days' notice before your tour, transfer or vacation package, and you will receive the full amount you have paid in a FULLY-TRANSFERABLE FUTURE TRAVEL VOUCHER (minus any unrecoverable expenses *). You may use the voucher to reschedule your existing trip or you may use it toward ANY TRAVEL PRODUCT in ANY DESTINATION that we offer **. If for some reason you are not able to use the voucher, it is transferable to a family member or a friend ***. The voucher is good for up to 3 years from the original departure date.
* Pre-paid entrance tickets and train tickets are not included. Cruise purchases are bound by cruise line cancellation policies.
** Trip can be rescheduled once without incurring a change fee. Additional rescheduling may incur change fees.
*** Future Travel Voucher can only be transferred to another individual once.

Tours and Transfers Cancellation Policy: 70% refund with 30 days notice, 50% refund with 20 days notice. No refund with less than 20 days notice. It is your responsibility to communicate with your cruise line to understand any restrictions on disabled passengers using cruise tenders.

Travel Package Cancellation Policy: 70% refund with 30 days notice, 50% refund with 20 days notice. No refund with less than 20 days notice. We encourage you to purchase travel insurance to cover you in the case of trip cancellation.

Escorted Group Travel Cancellation Policy: 70% refund with 120 days notice. No refund with less than 120 days notice. We encourage you to purchase travel insurance to cover you in the case of trip cancellation.

 

It is your responsibility to communicate with your cruise line to understand any restrictions on disabled passengers using cruise tenders.